Reception & sales support

Receptionist & Sales Support

Sales · Wantage, Oxfordshire £25k - £27 with Bonus

Position Summary

To deliver friendly efficient customer service and to create a warm and welcoming atmosphere for all our customers and visitors while also undertaking a range of other sales support tasks as identified by the Director of Sales and Marketing.

Principal Duties:

• Book meetings and scan people in and out and where necessary issue Covid test.
• Answer all calls efficiently and quickly, responding to quick queries or taking short messages, ensuring messages are forwarded immediately to the right person
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email.
• Keep the reception area clean and tidy at all times, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy.
• Greeting all Visitors in a friendly and efficient manner and ensuring they sign in, if they are customers, manufacturers or consultants who have arrived for a meeting, alert the appropriate person of their arrival and escort the person to the meeting room.
• Maintain the board room diary, ensuring that the room is not double booked and that meetings do not overrun if the room is booked for another meeting.
• Prepare refreshments for each meeting accordingly
• Ordering and setting up lunches for meetings and training.
• Maintain stocks of cutlery, crockery and refreshments (including employee milk, sugar coffee/Tea and chocolate)
• Maintain the stock and maintenance/cleaning of the Coffee machine in reception along with the employees and client drinks fridge.
• Dealing with the incoming and outgoing post/parcels including delivery to the relevant people.

• Liaising with all departments to help support the growth of the business
• Support the sales team, by contacting customers, generating quotes and updating the CRM in a timely fashion
• Help drive customer retention, with a focus on continuous improvement of the overall customer journey
• Actively work on the existing customer base to renew existing agreements
• Deliver excellent customer service at all times.

Knowledge & Skill Requirements

• Excellent telephone skills
• High degree of accuracy
• Analytical and be able to understand reporting
• Strong excel skills
• Demonstrated ability to prioritise issues
• Must be able to deal with technical product information
• Ability to build strong working relationships both internally and externally
• Excellent communication skills both verbal and written
• Takes pride in their performance.
• Has a can do attitude

Working Conditions

Must have a clean driving license and own car due to rural location.

Other Information & Benefits

• Laptop
• Learning and Development Plan
• Pathway Training Platform
• Motivosity Reward and Recognition system
• On-Site Gym
• Perk Vouchers
• Pool table/ Batak/Table Football
• 25 days holiday
• Extra Holiday for long service
• 2 Well Being days
• Birthday Bonus
• Anniversary Bonus
• Pension Scheme
• Medical Scheme
• Sick Pay
• Life Insurance 4 x salary
• Free Parking