Reception Services Assistant

Job Title: Reception Services AssistantLocation: Wembley StadiumSalary: £16.00 per hourJob Type: Full time - 8.30am - 4.30pm or 9am - 5pmImagine stepping into the iconic Wembley National Stadium, where every interaction is a world-class experience. This is our mission - to provide an inspirational reception and support service that leaves a lasting impression on guests, staff, and all stakeholders.Working hand-in-hand with the Permanent Security Team, we strive to deliver a comprehensive approach to Wembley’s access control. This holistic strategy ensures a seamless and secure experience for all who pass through our gates.The individual who successfully steps into this role will become a pivotal part of our team. Their contribution will be crucial in the effective organisation and delivery of the Reception Team’s responsibilities. Their duties will encompass the three pillars of our service ethos: Safety, Security, and Service.Join us in creating unforgettable experiences at Wembley National Stadium. Together, we can make every visit a victory.Responsibilities:• Acknowledge and check in visitors upon arrival ensuring the correct process is followed in regards to verification and access control such as identification verification and keeping track of visitors to Wembley National Stadium• Responsible for administration services – booking meetings, document support, travel arrangements (taxi’s) and bookings etc.• Answering telephone enquiries, routing calls as appropriate• Provide support, guidance & information to all staff, visitors & contractors whilst ensuring the safeguarding of the premises• Ensure health and safety procedures are always followed. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions• To carry out stock checks and ordering of equipment necessary to the role.• Assist with the accreditation operation for non-event days to ensure visitors are signed into the stadium appropriately. Assist with queries for Event day accreditation directing questions and queries to the appropriate department champions.• Booking in deliveries, staff, vehicles, parking etc in accordance with Stadium policies and procedures.• Develop a sound understanding of team systems / tools so they can be utilised to improve Team efficiencies and compliance these include but not limited to Visitor access systems, room booking management systems and the telephone systems.• Support the updating / maintenance of Team policies/procedures.• Develop, enhance & maintain the departmental filing / document management systems (electronic and physical) and update template documents as required.• Other ad-hoc support and administration as required.• Executes additional tasks as required in order to meet changing prioritiesPerson Specific:• Must have previous experience of working in a similar role in high profile/high footfall environments.• Must have the right to work in the UK. • Have a five-year checkable employment history or be able to produce documents supporting any period of unemployment, self-employment, or full and part time education.• Be able to work independently as well as part of a team.• Excellent interpersonal, communication, and customer service skills with a helpful, willing and “can do” attitude.• Strong customer focus.• To have knowledge and awareness of security processes or willing to undertake additional, trainingAbout FRG:At First Response Group (FRG), we are a recognised leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.Equal Opportunity Employer:FRG is an equal opportunity employer, promoting diversity and inclusion.Connect with Us: Follow us on LinkedIn at First Response Group for updates and insights into our work.Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.