Address
Form of work
SalaryLeading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Some Responsibilities include:
- To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
- To assist with implementing training and coaching of the service standards to Front Office team.
- To ensure service to guests is engaging and proactive.
- To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- To review customer satisfaction levels in Front Office and action issues from feedback promptly.
- To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Exceptional and comprehensive mental health support
- Health, Wellness and Wellbeing incentives
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In house social media connecting our Champneys Family
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our Hotels or Resorts
- Heavily discounted rates at our getaway Haven
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Access to Learning & Development aimed at job satisfaction and career advancement
- Mental Health Awareness Days
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking
- Professional Uniform
