Reception Supervisor

Oversee and carry out any of the duties in the Receptionist Job Description also doing 3 shifts on reception and covering for sickness/annual leave. Support the reception staff. Act as a role model to reception staff, supporting, motivating and promoting good staff relations. Ensure all Practice Protocols are understood and adhered to. Assess training needs within the reception area with a view to preparing individual Personal Development Plans for reception staff. Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence. Preparation of staff rotas. Be the first line of management to deal with disciplinary matters, speak to reception staff when appropriate, and notify them of any action. Accurately document all incidents and outcomes, ensuring that the practice manager is kept informed. Assist with the appropriate recruitment and selection procedure for reception staff. Ensure all new reception staff undertake induction training. Assist with and minimise potential problems that may lead to complaints. Report and help fix computer issues Take part in organising flu clinics ensuring staff cover etc. Review policies and procedures relevant to the role and reception team Complete significant event audits relevant to department or involved in Fire Warden ADMINISTRATIVE FUNCTIONS Maintain effective administrative systems. Appointment system Supervise the correct use of the computerised appointment system. Oversee the alteration or cancellation of surgeries and make alternative arrangements in an emergency or in the event of changes to the surgeries Oversee the generation of all repeat prescriptions and ensure the safe keeping and correct distribution of all prescriptions. Liaise with Pharmacy as necessary. Registration procedure - ensure that procedure is kept up-to-date and understood by reception staff and that it is carried out effectively and efficiently. Check and process the registration section in EMIS (rejections and amendments) Check Change of address forms done properly, and deductions processed. Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, saying No nicely, etc. Oversee docman and tasks in EMIS to ensure completed in a timely manner. Ensure that all details regarding Temporary Residents are correct and are entered on database.. Help promote knowledge and implementation of NHS App Oversee patient access to online patient services