Reception Supervisor

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary. To supervise the reception team and support the receptionists To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. Act as a role model to the reception team, supporting, motivating and promoting staff relations To undertake a variety of administrative duties to assist in the smooth running of the practice Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager. Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Process prescriptions as required and according to Practice protocols Ensure all new reception staff receive effective induction training Assist with problems which may lead to complaints Participate in audit where appropriate Apply practice policies, standards and guidance Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions Oversee and delegate daily tasks Supervise in house recall system Have a full understanding of appointment system