Reception Supervisor

Duties to include: Answering calls, booking appointments and dealing with enquires Speaking to and resolving escalated patient concerns and escalating to the operations manager as needed Supporting, training and coaching the reception team Managing reception rota on a day to day basis Assist the duty doctor will managing patient flow Assigning tests to clinicians Allocating home visits Amending and checking clinical rotas to support service delivery Supporting the Practice with urgent tasks Working with the operations manager to improve reception process Equipment management Clinical room allocation Premises maintenance and repair (reporting and arranging) Follow Practice policies and procedures Any other reasonable task As first point of contact for this busy GP Practice you will be expected to be professional and efficient and be able to work under pressure at all times, welcoming patients and visitors to the practice in a friendly and professional manner. Working as part of a large reception team, you will be required to deal with patients both face to face and over the telephone ensuring a high level of patient care is maintained at all times.