Reception Team Member

Cityroomz Edinburgh is currently recruiting for a Reception Team Member to join their friendly team!

Cityroomz offers warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join the team in the centre of a bustling Edinburgh.

At Cityroomz we seek to contribute and enhance the local area and environment, positively contributing to the lives of our Team Members and guests.

Our hotel is in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event.

We recognise that it is our Team Members’ thoughtfulness and friendly hospitality which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are delighted that we are an accredited Living Wage Employer! This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As our next Reception Team Member at Cityroomz Edinburgh:

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey.
• You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction.
• You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.

We are looking for individuals with a genuine interest in pursuing a career in hospitality to join our growing business and to contribute to and share our success.

Why work for us as a Reception Team Member?

We want to ensure that all our Team Members are engaged, motivated, and most importantly, happy. We proudly place our Team Members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our Team Members can enjoy both at and outside of work. These include:

• Bonus incentives
• You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development
• Wellbeing programme supporting financial, physical and mental wellbeing
• You will enjoy discounted rates for yourself, friends & family at our hotels
• You can access our Employee Assistance Programme whenever you need
• If you like freebies and discounts, we’ve got you covered with free membership to Perkbox
• Enhanced sick pay
• Milestone rewards to celebrate work anniversaries - including additional holiday and bonuses
• Access to our Online Community where we celebrate each other’s success and keep all our Team Members well informed
• Referral bonus of £100 when you bring you friend into the team
• Cycle to work scheme
• Life Assurance
• Pension Contribution
• One night stay for all new Team Members
• And many more….

We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply.

So, if you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.

Job Type: Part-time

Pay: £12.50 per hour

Expected hours: No less than 16 per week

Benefits:

• Cycle to work scheme
• Health & wellbeing programme
• Referral programme

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person