Reception/Administrator

JOB SUMMARY: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. JOB RESPONSIBILITES: Reception: Receiving patients consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Appointments: Process appointment requests for today future appointments from patients by telephone and in person Deal with visit requests Process patient online access Care navigation of patients requests. Computer: Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Updated Oct 2022 Job Descriptions Process repeat prescription request in accordance with practice guidelines Telephone Have working knowledge of telephone during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make Tea / Coffee for staff. Any other tasks allocated by managers. CONFIDENTIALITY: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and t heir carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of persona and sensitive data. HEALTH & SAFETY: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.