Receptionist

• Luxury working environment
• Full training
• Career Progression

Job Title: Hotel Receptionist
Location: Ascot, United Kingdom
Salary: £23,432.50 per annum + £3,000 service charge

• Are you a customer-focused individual with a passion for hospitality?
• Do you excel in providing exceptional service and ensuring the comfort and satisfaction of guests?

If so, we invite you to join a prestigious 5-star hotel in Ascot as a Guest Services Coordinator.
Nestled in the serene surroundings of Ascot, this luxury hotel is renowned for its impeccable service, elegant accommodations, and world-class amenities. Committed to providing our guests with unforgettable experiences.
 
Role Overview
As a Guest Services Coordinator, you will be the first point of contact for guests, providing warm greetings, assistance, and information to enhance their stay.
You will be responsible for managing guest inquiries, reservations, and special requests, as well as coordinating with other hotel departments to ensure seamless service delivery.
Additionally, you will assist with administrative tasks and contribute to the overall efficiency and effectiveness of the guest services team.
 
Requirements

• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively.
• Knowledge of hotel reservation systems and basic computer proficiency.
• Flexible schedule, including evenings, weekends, and holidays, as required by the demands of the business.

Benefits

• Competitive salary of £23,432.50 per annum, plus a service charge of £3,000.
• Opportunity to work in a prestigious 5-star hotel with a supportive and inclusive work environment.
• Generous staff discounts on accommodation, dining, and spa services.
• Ongoing training and development opportunities to support your career growth.
• Employee assistance program and wellness initiatives to promote work-life balance.

 
If you are a motivated and customer-focused individual with a passion for hospitality, we want to hear from you!