AddressHourly Rate: £11.91 per hour
Hours: 28 hours per week, any five days in seven
Contract Type : Permanent
Contract types: Part time (28 hours per week)
Awarded Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.
We currently have a great opportunity for a part-time Receptionist, who has the ability to create a memorable and welcoming reception experience for our guests.
You will be responsible for the smooth checking in and checking out service, processing payments and liaising with all departments to satisfy guest requirements and to go above and beyond to make their stay with us special.
Key duties of the role include:
- Being the first point of contact on Reception.
- Operating the switchboards and taking accurate telephone messages for guests and staff.
- Arranging early morning calls as necessary.
- Making additional charges to guest and conference accounts, using the Hotel software system.
- Being responsible for a cash float, ensuring it balances at the start and end of each shift.
- Actively upselling rooms, dinners and additional services.
- Assisting with the allocation of bedrooms and special requests on bookings.
- Giving accurate information regarding bedroom availability and rates, upselling and upgrading whenever possible.
- Responding to guest feedback and action appropriately.
You should have previous experience in a reception role, ideally in the hospitality sector, excellent interpersonal skills and attention to detail, and above all, a genuine desire and enthusiasm to put the guest at the heart of everything you do.
Our Hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel, as well as being a great place to develop your career through our training and development opportunities.
What we can offer you
Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer discounted access to a world class sporting facility, an amazing Reward & Recognition Platform, staff appreciation days, annual awards evenings, complimentary car parking, free meals and much more…
Closing Date: 29 March 2024
Please send your CV and covering letter to careers@edgbastonparkhotel.com
The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.
