Address
SalaryPastures Way Surgery in Luton has an opportunity for a receptionist to join our team on a part-time basis for a minimum of 25 hours per week
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include but are not limited to:
- Greeting and directing all patients
- Making appointments and giving out appointment cards, where required
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints
- Advising patients of practice procedures
- Registering new patients
- Answering the telephone, promptly
- Promptly processing tasks, online consultations submitted by patients and emails from other professionals.
