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Form of work
SalaryIn this role, you'll be working at a well-established and market-leading financial services organisation where you'll provide administrative support; taking inbound calls and handling enquiries from customers, whilst delivering excellent Customer Service.
Key Duties and Responsibilities
- Taking inbound calls through a dedicated Customer Service line
- Adhering to phone KPIs – hitting daily targets and call answer times
- Ensuring that customers are treated fairly and receive a fair and consistent service
- Ensuring clients receive regular and effective communication which is professional and delivered to the highest standards
- Maintain and develop good business relationships with internal and external customers
- Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down
- Escalate any problems, mistakes, backlogs, or issues immediately to a line manager
- Provide support to the line manager to ensure the overall team objectives are met
- At least 1-year experience in call centre/Customer Service phone-based role (required)
- Excellent Customer Service skills
- Good organisation skills, attention to detail and ability to prioritise
- Experience in the financial industry would be an advantage
- Acts with accountability and integrity
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
