Receptionist/ Front Of House

Major Recruitment Oldbury are delighted to be recruiting for a prestigious and well know leisure brand in the Edgbaston area are seeking a highly personable and experienced Front Of House Member to start immediately.

Hours will be 40 per week. You will be working eight hour daily shifts with the earliest start being 6am and the latest finish 10pm Monday to Sunday. You will be working five days a week, which will be anything between Monday to Sunday. Full flexibility with hours, will be required for this role.

Please ONLY apply for this role if you can work between these hours.

Free secure parking is available.

Duties and tasks will include:

• Ensuring that guests and visitors receive a consistently exceptional service
• Maximise the recruitment of visitors by ensuring a welcoming friendly response to new enquiries and delivering tours as necessary
• Ensure all new visitors feel welcomed and integrated into the venue

• Possess a thorough knowledge of the venue’s services and facilities and use every opportunity to talk to visitors to increase their participation and engagement
• Take ownership of customer feedback and commit to finding solutions for visitors

Candidates welcome to apply for the role will have the following:

• A ’people’ person - someone who enjoys meeting people from a diverse range of backgrounds and has the ability to think and walk in the shoes of our members.
• A person who thrives in a busy customer service and sales environment

• A great all-round communicator - whether that be face to face, on the phone or online - with excellent written skills
• A practical problem -solver

Excellent training, benefits and career progression available.