We’re excited to be recruiting a permanent full time Receptionist for our Blue Cross Animal Hospital in Victoria London!
More about the role
Our veterinary care services are accessible to pets whose owners receive certain means-tested benefits and reside within the catchment area of one of our animal hospitals or pet care clinics.
Our reception team play a key role in the effective delivery of our services and in ensuring the best outcome for our patients and their owners by providing the highest level of customer service. They are the link between our clients and the veterinary team and build relationships with clients, their pets, and all members of the hospital teams.
As a Receptionist at Blue Cross Veterinary Hospital, you will be the first point of contact for visitors and callers, ensuring a warm, compassionate, and friendly welcome that leaves a positive first impression.
- Greet clients and visitors warmly, addressing inquiries both face-to-face and over the telephone.
- Keep clients and visitors informed while they wait in the reception area.
- Provide general advice on responsible pet ownership with support from the Veterinary Services team.
- Admitting and discharging hospitalised patients
- Making pre-operation calls to clients
- Triaging emergency phone calls to the hospital and assessing their priorities.
- Handle cash, credit card, and cheque payments from clients.
- Assess client eligibility and maintain accurate records.
- Provide administration support including database updates, filing, and adhering to GDPR regulations.
- Coordinate with other hospitals for the transportation of animals when necessary.
- Attend and actively participate in team meetings.
- Assist with deliveries of stock and conduct stocktakes.
- Support open days and event organisation.
- Maintain cleanliness in client areas, ensuring all Blue Cross materials are up-to-date and replenished within brand standards.
Due to the nature of the work of Blue Cross, and this post, it may be necessary to exceed these hours when the workload demands.
About you
You will have exceptional communication skills, prioritising client care and inclusivity while maintaining a positive outlook and adaptability to various situations.
- Experience of working in a busy customer service role.
- Strong communication skills, both written and verbal.
- IT literate with MS Office and web-based databases and platforms.
- Strong organisational skills and attention to detail.
- Ability to demonstrate, understanding and apply our Blue Cross values
How to apply
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
About Blue Cross
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Application Deadline
April 08, 2024
Department
Veterinary Services
Employment Type
Permanent
Location
Victoria animal hospital
Workplace type
Onsite
Compensation
£27,760 / year
Reporting To
Senior Receptionist