Receptionist - Fusion Housing

Kirklees Council are advertising this role on behalf of Fusion Housing

Two exciting vacancies have arisen to work within the Food and More/Initial Contact team as RECEPTIONISTS to offer administration support.

We are looking to appoint an organised, positive person with great customer service skills and plenty of enthusiasm to work on our Front Desks at our Huddersfield and Dewsbury offices. The post holders will support our Food and More/Initial Contact services.

This is an exciting opportunity to work for a well-established locally based Charity who help households facing homelessness and food poverty. Our Receptionists are a key part of a small team helping ensure everyone who contacts us feels welcome, valued and supported. Our Receptionists also help with administrative tasks, deal directly with client enquiries and liaise with other Fusion Housing services.

The role includes:

• Welcoming new and existing clients, collecting and collating all relevant information.
• Maintaining accurate and confidential case management records. and contribute to monitoring information for the service.
• Ensuring clients are effectively referred to Fusions services as appropriate.
• Making onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies.
• Ensuring impartiality and confidentiality when dealing with customers.
• Liaising with staff delivering other Fusion services to ensure effective running of drop-in and appointment sessions for both Initial Contact and Food and More staff.
• Monitor reception and interview spaces ensuring that they are maintained to a good standard, secure and accessible; report issues as appropriate for Health and Safety purposes.

The qualities we’re looking for:

• A positive, enthusiastic and approachable attitude with a sense of curiosity.
• Someone who enjoys working in a fast paced, dynamic team where people support each other and are happy to get stuck in.
• Being able to work on own initiative and enjoy the challenge of an ever-changing workload. 
• Have good administrative and IT skills.  
• Be able to plan and prioritise their own work effectively.  
• Have experience of working directly with the public, perhaps in a Foodbank or Advice Service.  
• Be good at communicating with a wide range of people.

Further information, eg job description and employee specification are available to download from the website www.fusionhousing.org.uk, or can be requested by emailing HR@fusionhousing.org.uk

TO APPLY FOR THIS ROLE:

Complete our online application form via the Fusion Housing website www.fusionhousing.org.uk 

CLOSING DATE: Monday 8th July at midnight.

INTERVIEWS: Wednesday 17th July 2024 at Empire House, Wakefield Old Road, Dewsbury

Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this.  This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures.  

An Enhanced DBS check will be required

As an employee of Fusion Housing, all successful applicants benefit from the following:

• 30 days annual leave; 2 floating day; statutory bank holidays (all pro-rata for P/T staff)
• Flexible working
• Hybrid working policy 
• 30-minute paid break per day
• 5% employer pension contribution
• Pension salary sacrifice scheme
• Sick pay scheme
• Inclusive maternity and parental policies and pay
• Health cash plan
• Access to corporate KAL membership
• A full range of staff and peer support networks