Receptionist / Ops Assistant

About the Company

Our clients office is based in Stockton on Tees. They have been recognised for its commitment to client service by being awarded the prestigious Chartered Status by the Chartered Insurance Institute (CII)- this is the industry's gold standard for firms of Insurance Brokers.

As a business, they ensure that their clients receive the very best advice and customer service on a wide range of insurance products- acting for over 8,000 corporate, commercial, and personal clients throughout the UK. As an employer, they provide their staff with a fun and lively working environment whilst also encouraging and developing them through their insurance careers.

About the role

• As a Receptionist/Operations Assistant you will be the first point of contact for the company and will provide administrative support across the organisation. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
• At times you will be asked to support some Administration aspects for their Brokers and wider Insurance team to ensure their duties and tasks are completed to a high standard.

Main Duties & Responsibilities

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.
• Preparing meeting rooms for visitors and tidying after meetings
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Insurance Broker Support duties which include, but are not limited to, booking in new business proposal forms, policy sending, policy chasing, policy saving, allocating policy chasing list, completing client questionnaires/online validations.
• Processing and sending all business correspondence, including work with franking machine.
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments.
• Keeping the reception area and Stock cupboards tidy
• Monitoring stock levels and ordering new stock.
• Stock checks and be responsible for daily maintenance on the coffee machine.
• Keeping the kitchen, break-out areas, meeting rooms and Boardroom tidy

Requirements to be considered for the role

• Proficient with Microsoft Office Suite.
• Professional appearance.
• Solid communication skills both written and verbal.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organise, multitask, prioritise, and work under pressure.
• A friendly and confident personality.
• The ability to stay calm under pressure.
• Willing to learn about Insurance.

Benefits:

• Flexible Working Hours once your probation has been passed.
• 25 days paid annual leave + Bank Holidays
• Death in Service (3 x Salary)
• Regular Company parties (previous ones include boat parties, masquerade balls)
• Free eye test and contribution towards glasses
• Employee Assistance Programme, with access to an Online GP for you and your family to use
• Pension Scheme
• Cycle to Work Scheme

Salary on offer is £22-23,000

If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment - General Insurance & Financial Services Recruitment Specialists.