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Salary Harborne Medical Practice Job Description and Person Specification Job Title: RECEPTIONIST / ADMINISTRATOR (PATIENT SERVICES OFFICER) Responsible to: Team Lead Responsible for: Own work area Job purpose: To provide high quality administrative and reception support to partners, staff, patients, relatives and other key stakeholders . To work flexibly, including evenings and weekends where necessary to ensure the delivery of an effective and efficient service at all times. Job Description Main duties and responsibilities 1. Provide reception duties Open and close the practice where required Receive and direct patients and visitors on arrival Ensure reception waiting areas are kept clean and tidy 2.
Operate telephone system Receive and make calls as required. 3. Care Navigate Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need 4. Manage medical records Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems Update electronic and paper medical records as required Input on to and remove patients off clinical systems 5.
Process incoming and outgoing post Ensure correspondence is processed, actioned, recorded and distributed appropriately Provide Workflow/Summarising support to clinicians 6. Process repeat prescriptions Receive and process requests for medication 7. Provide and maintain information necessary for contract compliance Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required. Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
Ensure all patient interventions are correctly recorded and coded. 8. Process test results Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
9. Self-development Participate in supervision and training as required to meet the requirements of the role. Participate in the practice appraisal system. Perform tasks to the best of ability and contribute to the performance of the team.
2 10. Quality, Governance & Compliance Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager. Organise and participate in relevant practice audits and take any agreed actions. Contribute to practice KPI achievements Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
Offer suggestions to the Performance Team and Business Manager regarding practice improvements. Provide advice and guidance to colleagues within the scope of the role. Apply practice policies, standards and guidance. 11.
Undertake any other duties commensurate with the post Support colleagues to provide service as required, including working flexibly to provide emergency cover Participate in appraisal, supervision and training as required
