Receptionist/Cafe Team Members

Front of House Receptionist

Super Tramp are the UK’s pioneers of recreational trampolines! We are offering a job full of variety and offering a different challenge every day. What unites our team is a genuine love of helping everyone have an awesome time. Super Tramp are looking for someone to join our team, if you’re ready to join this face-paced and people focused environment then please apply.

What you’ll be getting up to:

• Providing outstanding customer service all the time; coordinating, meeting and greeting quests as they arrive and leave the park.
• Making and serving coffees, snacks and hot/cold food.
• Operating the booking system and integrated tills systems. Checking-in guests, issuing correct wrist bands and footwear. Ensuring all safety waivers have been completed by all guest’s prior access of the park.
• Monitoring customers satisfaction and dealing with complaints.
• Dealing with customers through face to face, telephone or email enquiries.
• Handling birthday party/group bookings and enquiries.
• Ensure that all park policies and procedures are followed.
• Carrying out opening and closing duties.
• Provide support to the management team and work closely with them to ensure the smooth operation of the day to day running of the business.
• Keeping up-to-date with products and offers to sell to and inform guests.
• Other duties as required.

Some benefits of working as part of the Super Tramp Team include free bounces, discounted food on shift and holiday pay (part time staff, number of days per annum dependent on number of hours worked).

We are looking for someone who:

• Is flexible in their availability; able to work evenings and weekends.
• Is welcoming, friendly and approachable.
• Has an engaging character with the ability to make people smile.
• Is an excellent communicator with outstanding customer service skills.
• Be confident, approachable and have a tactful personality.
• Be mature minded and work well when under pressure and multitasking.
• Have the ability to deal with a number of different situations calmly and professionally.

Desirable:

• Food Hygiene Qualification.
• First Aid Trained.
• Barista Trained/Experience.
• Customer Service experience.

Applicants must be age 16 years or over.

Super Tramp Sunderland is committed to protecting the privacy and security of our applicant’s personal information. Super Tramp Sunderland has a privacy notice that describes the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and how it will be stored. All in accordance with the General Data Protection Regulation (GDPR).

For further details and our Privacy Statement please ask.

Job Types: Full-time, Part-time

Pay: £5.49-£11.19 per hour

Expected hours: 08 – 40 per week

Benefits:

• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift
• Night shift
• Weekend availability

Work Location: In person