Recovery Manager

Do you have the vision, expertise and person-centred values to be able to make a real difference to the lives of people with mental health support needs in high quality services in Telford? We have an exciting role for a proactive mental health recovery practitioner with leadership and management skills to manage mental health supported living services commissioned by Telford & Wrekin local Council, working in partnership with Housing, referrers, Care Managers and other agencies.

You will have relevant experience of working with people with mental health needs within a person centred, recovery focussed framework and will demonstrate knowledge of mental health needs/conditions, recovery principles and helpful interventions. You will have skills in promoting independence, tenancy sustainment and positive risk management.

You will work with service users, their families, Housing and other agencies to assess needs and to support successful transitions into the service, creating the foundations for greater independence and personal fulfillment. You will ensure that individuals are enabled to make progress in their personal recovery journey and to attain goals relating to their mental health & wellbeing, independence, maintenance of their tenancy, quality of life and community connections. This will be achieved through co-producing outcome-based support plans which build on strengths and assets and promote meaningful occupation, resilience and capacity for self-management.

You will promote a welcoming and inclusive atmosphere and ensure that staff are skilled in promoting recovery and positive engagement, with relationships based on respect and unconditional positive regard. You will ensure that that there is a strong commitment to equality and diversity. You will be committed to community asset-based approaches and be able to collaborate creatively with community partners as our delivery model is characterised by the use of volunteers and peer supporters as well as paid staff and by close partnership working with statutory mental health services and voluntary agencies.

As the Recovery Manager you will work closely with the Registered Service Manager to ensure that our services are delivered effectively in accordance with assessed needs, contract requirements, quality standards, and outcomes. You will need to have strong verbal and written communication skills and be confident in the use of IT as you will be responsible for collating data and using electronic monitoring.

Your varied and rewarding role will include responsibility for:

• Leadership and operational management of the service
• Deployment of staff according to assessed needs
• Management and co-ordination of all aspects of service delivery
• Liaison and joint working with the landlord
• Assessment, support planning and positive risk management
• Mentoring, supervising and supporting staff
• Organising person-centred reviews
• Enabling pathways to independence and move on as appropriate
• Promoting the service to referrers and potential service users
• Building positive partnerships

You must have at least two years relevant experience, preferably gained in a mental health service or supported accommodation setting. A professional mental health or social care qualification, or a relevant degree (such as psychology) is essential. You must demonstrate excellent assessment, support planning and report writing skills. You will be able to demonstrate skills in motivating staff and promoting effective team work. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families and partner agencies. An understanding of trauma informed approaches and psychologically informed environments is desirable.

This role requires flexible working on a 7 day rota which may include evenings and weekends.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with mental health and other needs. We are committed to creating an open, reflective and accountable culture which is underpinned by ethical practice. We promote independence, dignity, equality, rights and inclusion when designing and delivering services. We embrace diversity and encourage applicants from all backgrounds and cultures.

We are a ‘Mindful Employer’ and an Investor in People Gold employer of over 5,000 well supported staff across England. You will be joining a progressive charitable organisation, strongly committed to investing in your welfare and professional development through both practice-based and accredited training. You will also be part of our highly committed and mutually supportive team of senior operational managers.

We would really welcome the opportunity to tell you more about this exciting role. For an informal discussion please contact Rebecca Miller or Jackie Unsworth by email Rebecca.miller@creativesupport.co.ukJackie.unsworth@creativesupport.co.uk citing a contact telephone number.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to recruitment@creativesupport.co.uk to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS