Recruitment Account Manager

Due to success of our retained service across the country we are looking for an Account Manager to join our team in Yeovil on a full time permanent basis.   
 
Mash Care (part of Mash Group) is a dynamic and forward-thinking recruitment agency committed to providing top-notch service to our clients. We pride ourselves on being a trusted partner in helping businesses achieve their operational and strategic goals through effective recruitment solutions.
 
Account Manager Responsibilities: As an Account Manager at Mash Care, you will play a pivotal role in developing and maintaining strong client relationships while driving recruitment success. Key responsibilities include:

• Act as a dedicated liaison between Mash Care and assigned clients, fostering regular communication and understanding of client needs.
• Identify opportunities for upselling services to existing clients and deliver exceptional customer service to maximize client satisfaction.
• Craft compelling job adverts, manage responses, and report on success rates regularly.
• Collaborate with clients to review and update job descriptions and person specifications as needed.
• Manage the end-to-end recruitment process, from screening applications to coordinating interviews and providing feedback to candidates.
• Ensure timely delivery of products and services to clients and escalate any issues to management.
• Track and analyze client account metrics to forecast trends and drive continuous improvement.
• Lead projects within client relationships, aligning with company goals and objectives.

Requirements:

• Proven experience in account management or client-facing roles, preferably in the recruitment industry.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and candidates.
• Excellent organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in using recruitment software and databases to streamline processes.
• Self-motivated and proactive approach to problem-solving and achieving targets.
• Bachelor's degree in business, HR, or a related field is preferred.

Benefits:

• Competitive salary of £27,000 per annum
• Hybrid working arrangement
• Opportunities for career development and progression
• Company pension scheme and other benefits
• Bonus scheme 

If you are passionate about recruitment, client service, and making a positive impact in the workplace, we want to hear from you! Join our team at Mash Care and be part of our exciting journey.