Refugee Hub and Events Coordinator

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Job Role: Refugee Hub and Event’s Coordinator
Salary: £26,500
Hours: Full time 37.5 hours per week
Contract type: Permanent
Location: Kingswood
Additional information:
Participation in an On-call Rota
The Role:
This role is working within our Refugee Resettlement team. You will be coordinating and developing the hubs model across South Gloucestershire to ensure guests experience seamless access to support. The role is a first point of contact for Hub community enquiries, registration, and administration, coordinating bookings and providing a welcoming experience. You will carry out contract data processing and administration in line with agreed KPI’s.
Responsibilities include:
Manage the day-to-day operations of the hubs, respond, and advise on crises and safeguarding issues.
Provide 1-2-1 support to refugees or other vulnerable people/families.
Oversee the management of the key stakeholders to ensure facilitators, speakers, moderators, mentors, and volunteers are effectively utilised.
Prepare and deliver regular management information and presentations for SGC, the Southwest Strategic Migration Partnership and others to promote the work locally, regionally, and nationally.
Qualifications / Requirements:
A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work.
Understanding of the complex needs of Refugees who have experienced trauma and knowledge around Refugee's or Asylum Seekers / Immigration
A strong and clear understanding of confidentiality, professional boundaries, and safeguarding.
There are many great reasons to join our team!
Great opportunities for career development and free monthly training sessions from experienced facilitators
Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
30% staff discount at Julian House charity shops
20% staff discount at Julian House bike workshops
A generous and competitive pension scheme
Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
6 weekly Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Get in touch
If you have any questions about this role, please get in touch with our Recruitment Team on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!