Refunds Administrator

This client, based in North Essex, are looking for a Refunds Administrator.
This is a role that sits within the Finance Team and has close and daily interaction with the Customer Service Team.
This is a well established and growing business. You will based on site in Braintree 5 days a week in brand new and beautiful offices.
Responsibilities:

• Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on OrderWise.
• Dealing with all refund related queries and CRM activities.
• Calling customers to process partial Chip and Pin refunds.
• Issuance of cheques to customers if paid by cash or mail order.
• Ensuring the correct fees are applied to refunds before processing.
• Working with internal OrderWise trainers to improve employee training in respect processing and recording refunds.
• Liaising with our Systems department to identify OrderWise developments to further improve the refunds process.
• Assisting the wider Finance team with ad hoc queries.

Required Attributes:

• Personable and able to communicate at all levels within the business.
• Demonstrable experience in a commercial environment interacting with other departments.
• Able to help define and roll out process improvements.
• Strong work ethic and a desire to challenge and be challenged.

You will join a fantastic team. They can pay up to £28,000 + Benefits.
You don't need to have previous finance experience but your CV will need to demonstrate solid administrative experience and you must be happy in a busy data driven and processing role.