Regional Director Of Customer And Communities

Regional Director of Customer & Communities

South with regular travel and hybrid working

Permanent, full time (37.5 hours per week)

Circa: £120,000 per annum, plus care allowance of £5854 withgreat benefits including Health Cash Plan

Home, a place where you belong

Are you ready to disrupt the norm and lead a revolution inHousing Service Delivery? As our new Regional Director at Home Group, you'lltransform housing practices in your region. It's not just about managing profitand loss accounts; this is a role where your leadership will shape the futureof housing, creating a ripple of positive impact and ensuring our customersreceive nothing less than excellence.

Embark on a journey where your strategic vision and expertguidance will lead to tangible success in Home Group’s Tenant Satisfaction andCustomer Promise outcomes.

Typical day as our Regional Director

• Review and align the regionaloperational plan with our strategic goals, ensuring a seamless and effectivehousing service.
• Provide dynamic leadership, fosteringa culture of excellence and transparency in customer service across theregion.
• Collaboratively work with the CustomerExperience team to make informed decisions, focusing on customer feedback andneeds.
• Oversee safety and quality throughregular inspections and compliance checks in our homes and communalareas.
• Lead proactive maintenance strategies,ensuring efficient handling of repairs and customer complaints.
• Drive a high-performance team culturethrough effective management, mentoring, and by embedding our values in dailyoperations.

Fancy going home each day knowing that you have helped changeour customers lives for the better? You’ll do that here, working for a top 10Great Place to Work Employer!

You bring

• Strategic leadership, thinking big andmaking decisions that create wins for everyone, guiding us all towards sharedgoals.
• A deep understanding of our customers,championing their needs, and ensuring every team member sees their role'simpact.
• Excellent communication skills,effectively aligning and motivating the team with our mission, strategy, andgoals.
• Market insight and collaborativeskills, shaping our services in response to both internal and externaldynamics.
• Commercial acumen in housingmanagement, expertly balancing financial savvy with a passion for qualityhousing services.
• Strong knowledge of housingregulations and the ability to lead your team through challenges, making toughdecisions confidently.

Our team

You’ll join Nusheen and our SeniorLeadership team, we’re super passionate about what we do! Ifyou’re Looking for a job where you really belong? Where you can be, wellyou! Bring your uniqueness, brilliant skills and awesome experience to deliveramazing things for our customers.

Job details

• Looking after a region which coversand area from London through to the South West
• Full time, 37.5 hpw, flexible workinghours (we’re open to agreeing a work pattern with you). If you need to nip outto walk the dog or do the school run, we’re ok with that too!
• Flexible hybrid working (based fromany of our national offices) with regular travel including to the North-Eastwhere our new, state of the art Head Office is based and also working fromhome.
• A full current driving licence asyou’ll work and travel on a national basis and will be provided with a carallowance as part of your remuneration package to do that. 
• You’ll need an Enhanced DBS check doneand we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We wantall our colleagues to be who they truly are here. Our internal diversitynetworks, peers and allies (Multicultural, LGBTQIA+ and Disability) support usall to be our best. Together we make Home Group a great place towork!

What’s in it for you?

• 34days leave (includes bank hols and a “me day” to use whenever you fancy)increasing to 39, the option to buy 5 more, and 2 days off for volunteeringtoo!
• Healthcash plan saving you from £1140 per annum. We’ll cover your costs (and kids ifyou have them) towards dental, optical, prescriptions, alternative therapiesand lots more.
• Over800 high street discounts on groceries, holidays and days out. Looking for anew phone, bike or car? Save money with us.
• We’reInvestors in People Platinum employer, a Great Place toWork and 10th Best place in the UKfor Wellbeing”
• WeGrow Our Own colleagues (not literally of course!), when you’re ready for thenext step in your career, you can grow with us!

Generouspension scheme with life insurance of 3x salary. Explore our full rangeof benefits on our website.

Findout more

ClickAPPLY NOW to see our Regional Director CandidatePackand JobDescription,to find out about us and for help toapply.Sometimes we close a job early, so don’t delay or you might miss out.

Finally, dolet us know if there’s anything we can do, to help you shine in our process atrecruitment@homegroup.org.uk

WorkLocations: London(Liverpool Street) UncommonLiverpool Street 34-37 Liverpool Street London EC2M7PP

ClosingDate: 07.Mar.24, 4:59:00 AM