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Salary6 month Fixed Term Contract
As Regional HR Advisor, you will provide high quality remote ER / HR support and advice to managers in a focused way and within SLA. You will manage and monitor a wide range of cases which are escalated from our HR Helpdesk that vary in complexity, including supporting the defence of ET claims.
Dealing with a high volume of cases in a fast paced environment you will upskill and empower our Home Managers and Area Directors to make sound and balanced decisions in relation to their teams, which support the HC-One vision to be the first choice care home for those in the communities we serve, their Relatives and our Colleagues.
Your role will involve:
- Working with the Regional HR Manager to deliver a high quality service and the best support to the care homes we serve.
- Advising, coaching and guiding our Home Managers on how to proceed with any absence, performance, conduct, grievance and capability issues following best practice and ensuring compliance with employment law.
- Responding effectively to queries and using your experience to influence the appropriate course of action and escalating when needed.
- Building good relationships with Home Managers, Area Directors and our Regional HR Colleagues, highlighting significant trends and working in collaboration to achieve the best for our homes.
- Assist with the creation and updating of policies and procedures to keep them aligned with legislative requirements and maintaining our ethos of being The Kind Care Company.
- Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, changes and best practice, as well as sharing/using our case experiences to learn and improve, informing our coaching and processes.
- Leading or supporting appropriate projects when required.
- Creating and maintaining accurate records of all calls received and advice given
This is a regional role and will require regular travel to our Care Homes across the North East.
