Regional It Support Engineer

Regional IT Support Engineer
Based in Bedford with travel to support offices in Enfield, Kings Cross, Corby, Birmingham, Blackbushe where required
Up to £40,000 per annum + car allowance + benefits
40 hours per week, Monday – Friday
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
Our Regional IT Support Engineers provide onsite IT leadership, service, and support duties to our branch-based customers at various sites. This technical customer facing, branch and field-based role ensures the integrity of our branch-based IT services and works very closely with branch customers and key stakeholders in constantly seeking ways to provide great IT service to our customers, both internal and external.
As a Regional IT Support Engineer, you will be based out of one of our Bedford branch and cover other regional offices as directed by the Regional IT Manager. You will develop and maintain a deep level of understanding of the Branch IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our branch third party IT suppliers, as well as supporting in non-technical issues where appropriate.
The key to success will be in ensuring that all Service Now tickets such as incidents, problems and requests are recorded, tracked, and resolved to service level adherence in ensuring our branches and business are fully supported in their day-to-day activities.
You will also be responsible for maintaining all IT equipment at your site and will take pride in keeping all equipment in its peak condition. This includes, but is not limited to desktop PCs, and comms room cabling and equipment. You will also be required to produce and maintain detailed documentation of the IT infrastructure and equipment at your branches.
Key Responsibilities
To be seen as a technically competent and a safe pair of hands in the management, delivery and support of our branch IT service and technology.
To follow the branch engagement process in supporting your branch, and to develop and maintain an ongoing positive relationship with branch customers and key stakeholders
To work closely with third party suppliers to ensure that key IT systems and services are monitored and maintained, and that all issues are resolved promptly
The ability to technically understand, appreciate, support, and drive forward our branch-based IT Infrastructure and customer service focused approach (inclusive of your primary branches, but not limited to).
To standardise our IT branch process and procedure, and to ensure single points of failure are identified and managed appropriately.
To monitor and manage our branch-based services including service requests, incidents, problems, and changes.
To be seen as a key branch service advocate in driving our IT efficiency and effectiveness improvement programmes through to resolution.
Working with our support technicians, specialists, and architects to identify areas in which to improve the service we deliver to our customers.
To deliver 1st, 2nd and sometimes 3rd line IT support services to our branch staff.
To lead in branch installations and upgrades, change control and local communication updates.
To be flexible in supporting our business needs outside the standard business working week, this may include evenings, weekends, and bank holiday working.
To support our branch controls, documentation and workloads alongside the IT Support Manager ensuring branch needs are always managed effectively.
Ensure IT documentation and procedures are consistently maintained, of good quality and effective in meeting customer expectation.
To be actively involved in branch disaster recovery (DR) planning and testing needs.
Ensuring IT facilities, controls such as UPS devices are regularly maintained.
To work with our IT project and development teams as and when required, while at the same time managing business-as-usual support standards.
Knowledge, Skills and Experience Required
Microsoft Windows server administration.
Windows Desktop imaging, support, and administration.
Experience in managing IT service, support, and project delivery initiatives.
Experience in VIP / Senior management support, education, and training.
Sound understanding of Active Directory and Group Policy configuration.
Hands on network experience of LAN/WAN, wireless networks, switches, routers, and security technologies such as firewalls.
Mobile technology support of devices such as apple, android, and Microsoft platforms.
Good understanding of audio / visual components and supporting technologies.
Excellent written, verbal communication and presentation skills.
A self-motivated, engaging and customer-facing branch service specialist who can build effective customer and supplier relationships.
Ability to work effectively within teams or as an individual contributor.
Self-motivated, organised, dependable and trustworthy with a genuine ‘Can Do’ attitude
Be prepared to travel to our business locations as and where required and provide out of hours support where required.
To undertake any other miscellaneous or non-recurring duties related to the role as may be directed.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.