Regional Manager

Regional Partner Quality Manager

Location You will be remote working with occasional travel to meetings and events. UK based roles.

Hours - Full Time (hours are flexible to suit the needs of the charity plus meet a work life balance) – Permanent.

Salary £28k - £30k

Are you a great communicator with experience of managing relationships? Are you happy to work in a busy reactive role managing the expectations of our partners? Are you flexible, empathetic and able to deliver great service?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As the Regional Partner Quality Manager, your role is to ensure that the delivery of the partner expectations is met. This will be achieved through strong relationship management and working closely with stakeholders across the organisation. You will be a team player with excellent communication and organisational skills who is looking to work within a growing charity.

Some of the key responsibilities in the role are:

·        To manage relationships with Fuel Bank Foundation partners in your region.

·        Working with a team of stakeholders across the organisation to ensure the partner experience is delivered to the highest standard.

·        You will be the point of escalation for partners, offering full support as and when required.

·        To support all partners with training, including in person and online training.

·        To monitor the partners, use and produce reports.

·        To address all issues before escalation.

·        Identifying opportunities to expand our partner network.

·        Engage with partners through all lines of communication and also to attend events.

·        Performing the administrative tasks required to manage partnerships.

·        Be proactive in putting forward continuous improvement ideas.

We are looking for someone who is a great communicator, is results focused and holds strong organisational skills. You must enjoy working with a team and be able to manage your own time. You will hold strong administration skills with experience of using Microsoft Office for documentation and presentations.

An understanding of the energy or this charity sector would be desirable but is not essential.

Plus, experience of working with volunteers would be a strong advantage.

What will you receive in return:

·        Support from a team of like-minded individuals who will support you to succeed in the role.

·        Annual leave entitlement of 27.5 days (pro rata) plus bank holidays plus the option to buy/sell extra days.

·        A flexible working week to ensure work life balance.

·        Enhanced pension contributions.

·        Equal opportunity employers.

·        Full onboarding programme with ongoing training and development opportunities.