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SalaryJob Title: Regional Manager
The Building & Estate Management team deliver services for apartment blocks and freehold estates nationwide. The Operations Manager will lead, mentor, and support a team of Property Managers and on-site staff, taking accountability for the delivery of an industry leading residential property management service.
You will ensure that the Property Management team deliver excellence in everything they do. This incorporates health, safety & compliance, financial stewardship, and management of our contractors and supply chain - keeping the customer at the centre of everything we do.
You will work alongside the Property Managers and Property Assistants to ensure that departmental KPIs are achieved, and you will take responsibility for fostering great relationships with our key clients and stakeholders.
Job Duties
• To take full responsibility for the provision of an industry leading property management service to all developments within your region in compliance with ARMA-Q, the RICS code of practice and Company policy.
• To develop and maintain excellent relationships with Clients and Customers, providing accurate and timely reporting in accordance with Client instructions.
• Providing excellent customer service by ensuring all client and resident enquiries are responded to quickly and professionally, taking ownership of complex issues where necessary to avoid escalation to a formal complaint
• Taking ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease and Client instructions
• Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations
• Maintaining strong relationships with internal and external stakeholders for the benefit of the Client and Company
• Leading, mentoring, and guiding a team of Property Managers, developing each team member’s skills and knowledge
• Maintaining a structured and regular review process for each member of your team, keeping track of their training and development, and the good management of their developments
• Taking a pro-active approach to the management of all aspects of health, safety, and compliance, ensuring your team are attending to any risks in a timely and professional manner
• Conducting ad-hoc site inspections with your team, ensuring site inspections are carried out to a high standard, and providing guidance and supporting with any complex maintenance issues
• Managing contractors to deliver a high quality, value for money service in accordance with contract management strategy
• Attending Client and resident meetings to support your team, sometimes outside of office hours at a time to suit our clients
• Taking ownership of client relationship management on all sites within your region
• Providing all services in accordance with our Customer Service Charter
• Supporting the day to day running of the department in line with Director guidance
• Holding monthly meetings with your team, providing industry, company, and performance updates
• Attending and actively participating in Senior Leadership and Operational team meetings, providing suggestions, and taking responsibility for service improvements
• Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice
• Working closely with the Directors to contribute to the strategic leadership and management of the Department
• Provide effective advice, guidance, and support to the wider Estate Management team
• Maintaining a motivated, engaged, and vibrant team
• Proactively assisting the Directors to increase efficiency, reduce liabilities and increase profitability of the service
• Take responsibility for promoting positive, open, and effective communication with Clients and Customers to ensure high quality service delivery and to continually improve the Company reputation
• To be an ambassador to the Company and Company values
• Maintaining and promoting successful working relationships across the Company and with external service providers
Skills and Qualifications
• Excellent written and verbal communication with a high level of written English
• In-depth knowledge of all applicable legislation, guidance, and regulations
• Experience in leading and motivating a team of Property Managers
• Experience in overseeing complex major works and Section 20 consultations
• A track record of delivering a high-quality property management service across a diverse portfolio
• The ability to proactively problem solves, and find solutions to complex issues
• A commitment to continued professional learning and development
• Proficient IT user, able to use Microsoft packages as well as a range of internal systems
• Thrives in a fast paced, fluid environment
• MIRPM qualification or the commitment to work towards it is essential
Jackson Sims Recruitment, specialists in Block & Estate Management, is a property management recruitment company operating in London and the UK. Should you be a candidate or client working in property management we have a multitude of recruitment services that can be tailored to you
