Regional Operational Manager

The Regional Operational Manager is the lead operational role within their identified region with oversight for the provisions of care and the environment coupled with all regional matters pertaining to all Regional Operational work and statutory oversight. A primary focus for the region in attaining stability, excellent outcomes for young people, developing outstanding services, professionally trained staff and attain financial viability to secure growth.
The Regional Manager will primarily:

• To take lead regional responsibility for the operational management of the delivery of care and services including the environments.
• Achieve and maintain Responsible Individual Status for service directly responsible for.
• Ensure that all staff adhere to our Clients policies and procedures and relevant external legislation
• Work to the strategies, budgets and plans agreed with the organisation, and collaborate in the conduct of regular evaluation of progress against service and wider organisational development plans
• Support the development and delivery of high quality therapeutic framework in accordance with the aims, objectives and standards.

Measures of Performance
Customer

• Local authority satisfaction with our clients' service
• Frequency and positive outcome of local authority meetings
• Winning new business, contracts and preferred provider status
• Ofsted ratings

People

• Staff morale - ensuring this is at the highest level possible
• Staff efficiency - capable staff with strong ability in both care and achievement
• Staff efficiency - correct levels of personnel to support strong care provision
• Staff retention
• Effective oversight of management of staffing in all homes with region

Process

• • Placement numbers, against current and future capability
• Conversion % of referrals
• Take lead on referrals
• Attaining a high standard of care and quality (minimum Ofsted rating of good in homes)
• Defined Key Performance Indictors across weekly, monthly and quarterly reporting.
• Financial
• Revenue growth
• Gross margin contribution
• Net margin contribution
• Profit contribution

Outcomes

• Increased performance in existing residential homes within the specified region both in terms of the quality of care and the financial strength, and supporting the young people with increasingly challenging behaviours;
• Assist the Operations Director, as required, in assessing and developing new capabilities on a regional basis helping to put in place infrastructure and attracting the quality and quantity of staff and homes;
• Contract and preferred provider wins;
• Increased placement numbers;
• Improved margins and profit in existing areas;
• Attainment of company 'gold' standard for service delivery to local authorities in respect of residential care;
• Attainment of company standard for margin and profit in existing homes and any future endeavours;
• Attainment of high reputation for our client as provider of choice with local authority customers;
• Delivery of marketing and operational plans in residential care;
• Culture change to accurate planning and delivery within agreed timescales;
• Attainment of good and outstanding Ofsted ratings.

The above is not meant to be an exhaustive list but a summary of the important elements of the role.
ADDITIONAL INFORMATION
It is the nature of the work of our client that tasks and responsibilities are, in many circumstances unpredictable and varied. All employees are therefore, expected to work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work. If the additional responsibility or task becomes a regular of frequent part of the member of staff's job, it will be included in the job description in consultation with the member of staff.
Staff will be required to become proficient in behavioural management techniques including physical intervention. Our client will provide appropriate training.
Our client is committed to quality, equality and valuing diversity.
This post is subject to a satisfactory criminal records check and satisfactory references