AddressOverview
Regional Operations Centre Team Manager
Location : Bristol, UK
Salary : £36,950
National Highways have an excellent opportunity for a Regional Operations Centre Team Manager to join our team in the South West region. The ROC Team Manager will be an integral part of the regional control room as part of the Regional Operations Centre (ROC), being responsible for ensuring the regional control room proactively manages the safe and effective operation of the Strategic Road Network across the region. The role will be responsible for the coordination of workflow in the regional control room and providing operational guidance to ensure the regional control room takes ownership of providing our customers with a positive experience.
This role is also 24/7 365 days a year and you will receive 25% shift allowance.
What you’ll be leading on
- Have a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers.
- Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.
- Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing, and assuring senior management as required.
- Take responsibility for the ROC proactively managing all asset defects that impact upon the real-time operation of the network.
- Oversee the regional control room’s coordinated communications (using systems when needed) with customers, partners, stakeholders, and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.
- Be responsible for the regional control room team’s performance and workload on a shift.
- Work with Operations Manager to continuously improve the operational capability of the regional control room, including staff engagement and supporting transformation activity.To be successful
- Experience of embedding safety across all areas of responsibility
- Experience of managing a 24/7 safety critical and customer focused operational environment
- Experience of making time critical decisions balancing safety, customer needs and operational challenges
- Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvementA bit about us
Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.
Want to know more?
To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number #4595
ABOUT US
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experienceAnd we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
- Right to work check
- 3 year employment history references
- DBS criminal record check
- Social media and adverse journalism check
- Driving licence check (if applicable)
- Fit to work questionnaire (for all), followed by a medical check (if applicable)
And finally
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