Regional Operations Director

Lead Excellence as a Regional Operations Director: Transforming Student Living Across a Vast Landscape!
Ready to make a lasting impact on student living experiences across a large geographical area? Homes for Students is seeking an ambitious Regional Operations Director to lead our team of Operations Managers, ensuring operational excellence, client satisfaction, and outstanding customer experiences. This pivotal role offers the opportunity to drive innovation, set new standards, and shape the future of student living.
About Us: At Homes for Students, we go beyond providing accommodation we create vibrant student homes. Our mission is to deliver exceptional living experiences, and we understand that operational excellence is the key to achieving this. If you're a dynamic leader with a passion for driving positive change, this role is your chance to make a difference!
What We're Looking For: We're seeking a strategic leader with a proven track record, a keen eye for detail, and a knack for driving exceptional performance. As the Regional Operations Director, you'll be at the forefront of ensuring high-quality customer-centric service, influencing sales performance, and fostering a culture of continuous improvement.
Key Responsibilities:
Lead, manage, and motivate a team of Operations Managers across a vast geographical area. Manage KPI performance through strong, supportive, and inspiring leadership. Devise and implement processes to drive positive behaviours and outcomes. Hold the team accountable, fostering a culture of ownership and responsibility. Conduct regular 1-1s, setting ambitious yet realistic SMART goals and objectives. Drive operational performance through planning, execution, and clear goal communication. Set and manage high standards through planned meetings, visits, audits, and coaching. Foster a culture of continuous improvement, ensuring training and development throughout the team. Influence sales performance, rebooking, and satisfaction levels across the region. Support Operations Managers and property teams with customer satisfaction issues, acting as a senior escalation point. Proactively manage client relationships, ensuring effective communication and reporting through Operations Managers. Lead on Health & Safety Audit and Fire Risk Assessment processes, ensuring compliance. Direct and support property-based operations and health & safety processes, including rent collection, debt management, inspections, and financial processes. Drive exceptional check-in experiences and compliance through summer turnaround processes. Proactively review competency levels and training requirements within the team. Manage budget performance, identifying variances and supporting ways to improve. Direct the narrative around ESG and support messaging and initiatives. Ensure 100% compliance with ANUK requirements, overseeing visits, audits, and assessments. Liaise with regulatory authorities as required, in conjunction with the Central H&S Team. What We Offer:
Generous holiday package: 25 days, plus bank holidays, for work-life balance. Car Allowance to support your commute. Bonus Scheme to celebrate your success. Enhanced family leave packages for the important things in life. Exclusive retail discounts to make your money go further. Celebrate your birthday with a well-deserved day off. Car leasing scheme for a comfortable commute. Cycle-to-work scheme to stay active and eco-friendly. 2 charity days per year to make a difference in the community. Life insurance for peace of mind. Next Steps: To apply, review the attached job description and complete the short application form. Deadline for applications is Thursday, 18th January at 4 pm. The interview process will consist of two stages, 1 face to face interview and a second interview which will require you to facilitate a presentation. Details of the presentation will be provided after 1st stage interview.
At Homes for Students, we embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need.
If you're ready to lead excellence, shape the future of student living, and exceed goals and expectations, apply now and be a key player in transforming the student experience!