Regional Operations Manager

Reporting to the Operational Director the Regional Operations Manager will oversee multiple Hub or Centre locations within a specific geographic area. This role will include managing operations, ensuring efficient service delivery, overseeing staff, implementing sales strategies, maintaining customer relationships, monitoring financial performance, and ensuring compliance with company policies through a team of Hub and Centre Managers.

This Regional Operations Manager will work closely with the National Key Account Manager, Key Account Manager, Key Account Executive and Purchasing Manager to ensure the protection and future of development of our business.

Location: The role is field based, covering the South East (i.e., Spalding, Peterborough, Downham Market, East Dereham, Norwich, Cambridge, Bishop Stortford, Letchworth, Hatfield, Ipswich, Bury St Edmonds, Colchester, Great Yarmouth).

• Experience Commercial Tyre Industry (desirable)
• Experience as a Regional Manager in a B2B Environment (Essential)
• Able to plan develop and implement strategy to achieve agreed organisational goals.
• Ability to lead and inspire a regional team, set clear goals, and drive performance.
• Commercial acumen, demonstrating an ability to focus on profitability over turnover.
• Ability to spot trends and interrogate data.
• Excellent communication skills both verbal and written with the ability to communicate with clarity, consistency, and confidence.
• Has a sensitive and diplomatic manner when managing and interacting with clients/stakeholders.
• Ability to work well as part of a team and build effective relationships with others.
• Ability to adapt and meet the changing demands of the work environment, any delays or other unexpected demands.
• Knowledge of industry regulations and ensuring compliance in all Regional Operations.
• A clear thinker who can identify problems and rational solutions.
• Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy and providing results.
• Excellent presentation skills and business meeting etiquette.
• Ability to adapt to changing market conditions and adjust strategies accordingly
• High level of IT proficiency across Microsoft Office.
• Willingness to travel within the region to oversee operations and meet with customers.

• Supervising and managing the operations of multiple service locations within the designated region. Ensuring that services are executed efficiently, effectively, and in line with company standards.
• Leading and guiding a team of Hub Managers, Centre Managers and Technicians.
• To provide constant training and evaluation of employees to maintain a skilled and motivated workforce.
• Collaborating with the sales team to identify new business opportunities, nurture existing client relationships, and secure contracts with commercial clients.
• Monitoring financial metrics and performance indicators for the region. Managing budgets, controlling costs, and maximizing revenue while ensuring profitability targets are met.
• Attend customer meetings both in person and virtually.
• Ensure the delivery of service in line with specific customer Service Level Agreements.
• Lead the way in offering solutions to customers.
• Ensuring adherence to industry regulations, safety protocols, and company policies across all locations. Promoting a culture of safety awareness among employees
• Develop inter-departmental relations within Central Tyre and the wider ETEL Group.
• Attend internal meetings and actively contribute to the overall business strategy.
• Undertake project work or additional responsibilities as and when required by Sales Director and Operational Director.
• Provide regular market updates.

• Competitive salary
• Generous bonus scheme
• Company car
• Private healthcare
• 25 days holiday, plus 8 bank holidays (increasing with service)
• Generous staff discounts for you and your family
• Award-winning training and development, with fantastic career prospects
• Exclusive discounts at major retailers, restaurants, holidays and much more
• Wide range of wellbeing support for you and your family

At Central Tyre we have a long history in the Commercial and Agricultural industry and an excellent reputation as experts in tyre management. We cater for everyone, from individual farm owners to large scale commercial fleets including vans, articulated trucks, and all other types of HGV as well as tractors, combine harvesters and most other agriculture industry vehicles.
With 29 Central Tyre Commercial centres across the UK we are constantly expanding. Our 125+ mobile fleet vans provide 24-7, 365-day service.