Registration Officer

Registration Officer, Administration, Temporary, £14.50

Your new company
A public sector organisation is recruiting a Registration Officer on an initial temporary basis. The successful candidate will be the first line of support to existing members and applicants being admitted to the company's register.
Your new role

Act as first point of contact for all registration queries and/or complaints received by telephone, email or letter and resolve where possible

Take responsibility for all post, invoicing and deregistration as directed;

Maintain filing systems as appropriate, including logging all communication (e.g. calls, correspondence, email, etc) and scanning any post received and uploading to the company's system

Support the company in the annual registration processes; to include collection of registration fees, invoicing and lapsing etc

Maintain knowledge of external organisations

Accurately check and update registration data by using initiative to resolve any data anomalies

Maintain accurate records of processing activities

Ensure all customer contacts are dealt with in accordance with corporate or other locally agreed targets;

Assist, where required in undertaking analysis and preparing reports;

Conduct suitability checks to ensure applicant suitability

Support the administration of regulatory processes as directed and in line with regulatory powers;

Ensure the effective management of case files including appropriate data and evidence collection and collation

What you'll need to succeed

5 GCSE's (or equivalent), including at least a 'C' in English and Maths.

At least three years' relevant administrative experience with well-developed IT skills;

At least three years' relevant experience in a customer service environment, including dealing with customers face to face, by telephone and via email; and

At least three years' relevant experience of interpreting and applying policies, procedures and/or legislation, ensuring high levels of compliance.

A working knowledge of IT systems and how to extract management information reports

Excellent customer service skills;

Excellent written, verbal communication and presentation skills;

Excellent organisational skills, with the ability to multi-task;

Competent in the use of MS Office

What you'll get in return

£14.50 per hour

Temporary for 6 months initially with possibility of going Fixed Term Contract

Flexible working scheme

Hybrid working, two days office-based and three days remote working.

Online timesheets with weekly pay

Access to retailer discounts

Access to thousands of learning and development courses

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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