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SalaryDo you strive for excellence? Do you take pride in providing a sensitive and seamless service to the bereaved? Can you lead and inspire the people you manage to deliver an outstanding service?
About the role:
The Registration Service Manager role is a busy varied role which requires great people skills, communication, and workload management skills. Working in the Cemeteries and Registration division, you will manage Richmond Registration Service and six cemeteries across Richmond upon Thames. You will lead a multidivisional team responsible for organising a busy schedule of burials, ceremonies, births, deaths, and the administrative functions of the service.
You will be a confident leader responsible to the Head of Service for the day-to-day operation of the Cemeteries and Registration Services in Richmond upon Thames. Providing strategic direction and leadership of the council’s cemeteries and Registration Services to ensure sustainability and maximising growth opportunities.
Experience: Do you have proven management experience within the cemeteries and registration division, do you have the capability to motivate and develop a team, and adept at managing change? Can you evaluate and identify areas for improvement and use your full talents to develop the service through problem-solving, creativity and innovation?
Knowledge: You will need to have an Extensive knowledge of Burial Law, Institute of Cemetery and Crematorium management (ICCM )Code of Safe Working Practice, Health & Safety Legislation and the ability to apply these in decision making . Knowledge of all relevant statutory acts relating to registration and burial law.
Communication Skills: The ability to deliver verbal and written communication skills of a high standard. The ability to communicate and engage with a wide range of internal and external stakeholders
Workload Management: Can you plan, prioritise and manage the work of the cemeteries team to ensure completion of administrative tasks, undertaken in strict accordance with statutory guidance, legislation and service standards.
Site management: You will be expected to work across 6 cemetery sites and both Richmond and Wandsworth register offices as and when required
Qualifications:
- Educated to degree level or equivalent service-related experience
- Professionally accredited qualification in Cemeteries Management, or substantive evidence of Continuing Professional Development.
Current Full UK Driving Licence
Closing Date: 10th March 2024 (23:59).
Shortlisting Date: 11th -17th March 2024.
Interview Date: Week commencing 18th March 2024.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
