Relationship Partner

We have a fantastic opportunity for a Relationship Partner join our team, based in the West Midlands (Birmingham). The salary on offer is up to £85,000 + 10% performance based bonus & 6% matched pension.

About the role

The Relationship Partner plays a critical role in ensuring customers are at the heart of our business, driving a customer centric culture by ensuring customer relationships remain our top priority. You will proactively engage with customers to understand their strategic needs and seek to increase the value provided via NHSPS estate portfolio and service offerings.

This role will be responsible for strategic customer management and understanding the current and future needs of our Integrated Care Systems (ICS) covering for example, Providers, Trusts, GP's, Pharmacies. You will develop a deep understanding of their strategic objectives and estate strategy, building relationships, expanding the opportunities for us to meet the needs of the wider NHS.

You will be responsible for:

• Communicating the NHSPS and functional vision and strategy, cascading key organisational messages to keep teams informed

• Contributing to functional and team strategies, developing short and longer-term plans for the team

• Role modelling the values and behaviours and setting the cultural tone of the team

• Enabling collaboration across the function and wider business

• Building organisational resilience through spotting and developing talent

• Leading and embedding change and other organisational initiatives

• Tackling inefficiencies and driving continuous improvement

• Embracing, adopting, and embedding technology to enable business outcomes

What you will bring to the role:

• Understand how to navigate a matrix organisation and work well with multiple stakeholders

• Experience managing a complex customer portfolio

• Excellent knowledge of customer services, operations and account management (NHS/Public Sector experience desirable)

• Significant experience of working in an Account Management role

• Track record of success in closing and leading complex deals across multiple customers and decision makers

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

• Company-wide Colleague Referral Scheme

• SMART Pension contribution into which the company will contribute up to 6%

• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more.