Relief Scheme Manager (Housing)

Relief Scheme Manager (Housing) (£12,403 actual salary, £30,595 full-time equivalent, 15 hours per week, fixed term until June 2024)
Job Role
You’ll be supporting residents to maintain their tenancies including assisting with low level anti-social behaviour issues, queries about repairs, rent and helping new tenants settle in.
You will understand the issues facing older people and work closely with your colleagues to deliver positive outcomes for them and able to work under pressure and on your own initiative. You will be self-motivated, with an energetic approach to engaging with tenants on an individual and group basis, to meet their aspirations around socialisation, healthy living, and well-being.
You will need to work flexibly and step in during periods of absence or annual leave to provide cover for colleagues at five schemes across Kent. You will also have responsibility in ensuring the delivery of support sessions across our more independent older people schemes.
You will ensure the health & safety compliance within the schemes, including building security, fire checks and inspections of communal areas, so that residents are secure and safe.
You need to be a great communicator, and able to form relationships with a wide range of people, from residents to other agencies to generate effective solutions to problems. You will put residents at the heart of what you do and be focused on delivering excellent service with a ‘can do approach’. You will also have excellent time management skills, in this fast-paced varied role and able to effectively prioritise and manage your time, including being able to regularly travel between sites, which will be a daily expectation.
You’ll need a full driving license and access to your own vehicle.
About Us
West Kent Housing Association is a growing organisation that puts the excellent provision of housing to Older People as one of our six strategic objectives. This is a key position is achieving our strategic aims.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Hours
The role is being offered on a fixed term basis, working 2 days per week.
Location
Ashford, Benenden, Edenbridge, Sevenoaks and West Kingsdown.
Application Information
We will only consider applications submitted with a full CV and completed application form.
For an informal discussion contact Stephen Lovering, Older People’s Team Manager on 07748 337198 or stephen.lovering@wkha.org.uk.
Advert Closing Date: 9am 12 February 2024
Interview Date: 22 February 2024