Relief Scheme Manager Housing

Relief Scheme Manager (Housing) (£30,595 per annum, full-time, permanent)

Job Role

We are seeking a Relief Scheme Manager to support residents maintain their tenancies by assisting with low level anti-social behaviour issues, queries about repairs or renting, and helping new tenants settle in.

The successful candidate will understand the issues facing older people and work closely with colleagues to deliver positive outcomes. You will be self-motivated, with an energetic approach to engaging with tenants on an individual and group basis, to meet their aspirations around socialisation, healthy living, and well-being.

You will ensure the health & safety compliance within the schemes, including building security, fire checks and inspections of communal areas, so that residents are secure and safe.

You need to be a great communicator, and able to form relationships with a wide range of people.  You will be able to work well under pressure and use your own initiative. You will also have excellent time management skills, in this fast-paced varied role and able to effectively prioritise and manage your time, including being able to regularly travel between sites, which will be a daily expectation.

Most importantly, you will put residents at the heart of what you do and be focused on delivering an excellent service. 

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.  Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Additional Details

You will be covering schemes in Ashford, Benenden, Edenbridge, Sevenoaks and West Kingsdown.

You will need to work flexibly and step in during periods of absence or annual leave to provide cover for colleagues at five schemes across Kent.

You’ll need a full driving license and access to your own vehicle.

Application Information

We will only consider applications submitted with a full CV and completed application form.

For an informal discussion contact Stephen Lovering, Older People’s Team Manager, on or .uk.

Advert Closing Date: 9am 22 March 2024

Interview Date: 28 March 2024