Rent & Service Charge Specialist

Title: Rent & Service Charge Specialist
Contracts: Permanent, Full-Time
Office Location: Sale Point, Manchester (Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024)
Persona: Agile (20-40% in office and 3-4 days working from home)
Hours: 35 hours per week, Monday – Friday
Salary: £28,045 per annum starting salary
Role Profile.docx
Closing date for completed applications: 30th April 2024 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Interviews to be held via Teams video call on: Tuesday 7th May 2024
We currently have a new opportunity for a Rent and Service Charge Specialist to join our Service Charge team based in the North West which manages rent and Service Charges for over 10,000 homes.
Working alongside another Specialist and a Service Charge Accountant, you will be responsible for:
Providing a proactive and responsive service in relation to customer enquiries and complaints in relation to rent and Service Charges
Reviewing relevant clauses in tenancy agreements and leases and ensuring rents are set accurately in line with regulations and government guidance
Preparing procedure notes to agreed standard ensuring that these are reviewed regularly and are up to date
As a Team you will deliver accurate and timely Service Charge estimates for all Service Charges and reconciliations after year end, monitoring actual performance of Service Charges against estimates and analysing variances and escalating issues where appropriate.
To be successful in the role, you will have:
Knowledge and understanding of legislation and statutory regulations regarding Service Charges
Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries
Strong excel and data analysis skills with experience of Service Charge applications and systems and using Open housing and Open accounts or equivalent finance system
Excellent communication skills with the ability to deal with difficult conversations and work collaboratively with internal and external stakeholders
Ability to manage varied workloads both independently and as part of a team
Why work for L&Q?
L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.
The successful candidate will have access to our full suite of benefits, which includes:
Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
Excellent Pension Scheme – double contribution up to 6%
Generous non-contributory life Assurance
An Employee Assistance Programme
Recognition bonus scheme (spot awards)
Strong family friendly policies
A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
Up to 21 hours per year to volunteer with the charity of your choice
Commitment to Learning & Development
If you are interested in the role and have the experience required, then apply without delay!
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

Proud member of the Disability Confident employer scheme