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Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Repair Solutions Engineer
Salary: £52,380 + Dependent upon experience
Location : Wimborne, United Kingdom
Benefits:
25 days annual leave, plus 8 Bank Holidays
Up to 12% bonus
Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%
Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
Optional flexible benefits including access to health and dental care plans for family members, EV car lease, holiday purchase.
Relocation/ Sponsorship: Relocation Benefits Will be considered. Visa Sponsorship is not available.
Flexible working arrangements will be considered for this role, in-line with the needs of the business.
About Caterpillar Marine
Caterpillar Marine, with headquarters in Houston, Texas, offers premium power solutions for a wide range of marine applications. With decades of experience designing engines and aftertreatment solutions, Caterpillar Marine products set the standard for quality, performance, and reliability. Caterpillar is dedicated to being your service provider on the water to provide engine and operational success. With Customer Value Agreements (CVAs), customers can take advantage of an extensive array of service options that can be tailored to their specific needs. Combined with our digital solutions, a CVA can provide valuable insights to engine health and performance. The global sales and service network is ready to support customers in tug, offshore, inland waterways, fishing, governmental, dredge, ferry, and yachting wherever they are.
Job Summary
This role supports the growth of customer Equipment Health Management agreements with marine vessel operators, by leading creation of competitive Cat marine engine maintenance and overhaul plans.
Additional Info
Hybrid work pattern - 3 days office or travel, 2 days remote.
Up to 15% global travel
What You Will Do
Facilitates setup, review, publishing and maintenance of technical service information and/or data in support of new services introduction, new products, continuous improvement, and revision timelines.
Manages and acts on customer and dealer feedback.
Leads maintenance and repair workshops with customers to define agreed maintenance scope for Caterpillar-led service agreements with major customer accounts.
Trains Cat dealers and new Caterpillar fleet managers on customer-agreed maintenance practices when deploying Caterpillar-led service agreements at participating dealers.
Trains and mentors new staff on how to create, validate, and revise technical service information and/or data. Instructs team members on templates to be used for specific projects. Maintains and revises service information and/or data creation standards. Organizational Subject Matter Expert for service information content.
Develops and maintains service information, structure and templates. Defines sources of information and process for collection and verification of content. Participates in process improvement efforts.
What You Have
Customer Focus: Level Extensive Experience
Facilitates creation of the 'right' service product to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
Data Gathering & Analysis: Level Extensive Experience
Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.
Teaches others how to improve the validity and reliability of data used in various analyses.
Evaluates best practices of data gathering and analysis within the industry.
Service Excellence: Level Working Knowledge
Provides a quality of service that customers describe as excellent.
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Documents customer complaints in a timely manner.
Consulting: Level Working Knowledge
Participates in developing consulting opportunities or assignments.
Uses formal and informal means to keep client informed on progress and issues.
Carries out the agreed-upon consulting assignment in a professional manner.
Documents client's objectives and project scope.
Effective Communications: Level Extensive Experience
Adapts documents and presentations for the intended audience.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates well downward, upward, and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Problem Solving: Level Extensive Experience
Ensures capture of lessons to be learned from a problem-solving effort.
Organizes potential problem solvers and leads problem resolution efforts.
Contributes to standard practices for problem-solving approaches, tools, and processes.
Develops successful resolutions to critical or wide-impact problems.
Relationship Management: Level Extensive Experience
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort, progress, issues, and successes.
Maintains productive, long-term relationships with clients or vendors.
Technical Excellence: Level Extensive Experience
Advises others on the assessment and provision of all technical solutions.
Engages appropriate subject matter resources to effectively resolve technical issues.
Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
What You Will Get
You will be joining a high-performing team that’s leading services growth for Caterpillar Marine, with Cat dealers. When our customers win, we win. Our Equipment Health Management agreements are aimed at reducing customer total cost of operation, improving uptime, and making it easy to do business with Caterpillar and Cat dealers. In this role, you will have the opportunity to work directly with customers, Cat dealers, and Caterpillar Fleet Managers to create the best possible customer experience. The culture at Caterpillar is collaborative with very clear standards and values that we will never compromise on. We have a global team for a global business that is very focused on the best outcomes for our customers.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI-Hybrid
Posting Dates:
March 12, 2024 - March 26, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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