Repairs and Voids Co-Ordinator

At Brighter Places, we are pleased to announce that a vacancy has become available for a Repairs and Voids Co-Ordinator to join our team in Bristol. You will join us on a full time, fixed term contract for 12 months. In return, you will receive a salary of £28,265 per annum.

Are you looking for a place to belong and help others find their way home? We’re looking for a Repairs and Voids Co-Ordinator to help make a difference every single day.

In this role you will support a customer-focused and professional repairs service, by maintaining an effective log of all scheduled works and their costs to enable an effective and high quality service. You will support the surveyors, management, colleagues and partners with Repairs and void related queries, investigations and data control.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Key Responsibilities as our Repairs and Voids Co-Ordinator:

• Scheduling of surveyor inspections
• Liaising with colleagues, partners and contractors as to the completion of any works and ensure the data is logged on the relevant systems  
• Responding to queries about outstanding works from colleagues, partners and customers
• Co-ordinating works resulting from inspections and servicing programs 
• Supporting the effective data integration from external sources into the inhouse management systems
• Supporting complaints investigations and monitor agreed work scheduled following complaints and disrepair claims
• Reconciling contractors’ invoices against purchase orders to ensure all transactions are correct and authorised.
• Effectively using Microsoft packages, IT systems and databases as necessary to deliver work.

What we’re looking for in our Repairs and Voids Co-Ordinator:

Whether you join us to share your skills or gain new ones, to lift people up or learn about yourself, you’ll be valued, challenged and very welcome. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

Depending on the role, we don’t always require relevant experience and via our Brighter Places University we offer training and mentoring to help you get the most out of your role.

For this role we are looking for individuals who have:

• Experience of working in an administration role.
• A track record of delivering excellent customer service.
• Strong written and verbal communication skills.
• Excellent IT skills, including proficient use of Microsoft Office packages
• Organisation skills with a keen eye for detail
• Motivated and determined to go the extra mile

About Us:

• We are a friendly team of just over 100 people and are committed to being a great place to work
• We are a ‘Best Companies Very Good to Work For’ winner in 2023
• We operate a hybrid working environment with a mix of in office and remote working (role dependent)
• We offer 30 days of annual leave + bank holidays + one day volunteering annually + the ability to buy up to five extra days each year (pro rata)
• We offer up to £700 flexi-benefit that can be used towards breaks away, treatments, counselling, fitness activities insurance and many more options
• Pension Contribution of 6.16%
• Company sick pay of up to 14 weeks full pay + 14 weeks half pay
• Interest free employee loans up to £1000
• Development opportunities via the Brighter Places university
• Paid professional memberships and subscriptions
• Plus a whole host of other benefits including; free immunisations, eye tests, discounted bus fares, independent financial advice, an employee assistance programme, fresh fruit in the offices and more

Closing date: 22nd April 2024

If you feel you have the skills and experience as our Repairs and Voids Co-Ordinator, then please click apply today!

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community