Repairs Call Handler / Customer Service

Duties

Repairs Call Handler /Admin - must have prior experience within Repairs

SE London - Officer based

Monday - Friday (8:00am - 16:00pm or 9:00am - 17:00pm)

Looking for someone to start immediately

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

• Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
• Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
• Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
• Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
• Respond positively and manage efficiently all customer's needs/support, monitor these requirements
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

• Previous experience working as a Call Handler within a Customer Service / call centre environment
• Excellent written, verbal, questioning & interpersonal skills.
• Analytic skills.
• Strong customer experience ethos

Please send CV's through to be considered to Sophie