Call Handler

Monday-Friday
8am-5pm
Permanent Role
£25,000per annum
100% office based
Must have previous call handling experience

Required experiences:

• Experience of working in a similar environment E.G working within an office that supports commercially focused services
• Self-Motivated, flexible, and Resourceful
• Able to work to tight deadlines
• Able to work as part of a team and on own initiative
• To prioritise heavy workloads
• To commit to operative in a customer focused environment
• Be a good team player
• Intermediate to advanced level with IT skills especially MS Word and Excel
• Experience of working in an administration/secretarial role
• Good standard of written English
• Self-discipline, with demonstrably good time management skills and the ability to manage several priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills
• You will be expected to carry out the below duties:

Day-to-day Duties include:

• Manage and maintain relevant filing systems and databases
• Taking in bound calls & making out bound calls
• Work with the team manager to ensure that relevant administrative tasks are dealt with efficiently
• Complete general administration tasks as and when required to meet the needs of the department
• Liaise with internal and external contacts to ensure a smooth flow of information and work between the departments
• Monitor and record costs incurred by the department
• Ensure effective and efficient processing of documents, working within set time frames