Repairs Manager

30 days annual leave + Bank Holidays

Company Van + Fuel Card

Plus other benefits

Permanent – Full Time (40 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Repairs Manager – someone to support the Head of PropertyCare and to successfully deliver and take responsibility for the day-to-day repairs service which is delivered by three Repairs Supervisors and fifteen Engineers, carrying out approximately 1,800 jobs per month.

You will own the repairs diary and, together with the Scheduling team ensure resource remains available to achieve repairs standards, Awaab’s Law and meets customer expectations. You will identify and own opportunities and weaknesses in the repairs service, rolling out best practice and implementing improvement plans where required, and maintain budgetary discipline by overseeing and appropriately restricting outsourced work, control of material specifications and costs, ensuring full complement of engineers are always recruited. You will support and enable a team of three Repairs Supervisors to ensure they effectively manage and motivate their individual Repairs teams, and ensure all 1:1’s, health and safety, van, and material audits are completed and safeguarding requirements are adhered to by internal staff and contractors. You will also be responsible for the co-ordination and management the Out of Hours Emergency Responsive Repairs Service, for which weekly standby and call out payments are paid in addition to salary when on call.

We think GCH is a great place to work, but don’t just take our word for it…

• Winner of best place to work at Gloucestershire Live Business Awards 2023.
• Winners of Employer of the year at Housing Hero’s Award
• Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.

#SeeYourselfAtGCH

We’d like you to…

• Hold an NVQ Level 2 qualification (as a minimum) in a relevant trade (i.e. plumbing, Carpentry or General Building and/or equivalent management qualifications).
• Have demonstrable experience of leading, managing, motivating, and developing small teams of repairs engineers within a similar environment.
• Have experience of managing repairs sub-contractors and contract management best practice.
• Have significant experience and good all-round knowledge of maintenance/construction.
• Understand and use repairs data to monitor performance and deliver improvements.
• Understand and present technical information clearly and communicate matters related to asset management to a varied audience.
• Have practical knowledge of the social housing sector, its challenges, the HHSRS system and property risks.
• Have practical knowledge of repairs and repairs diagnostic.
• Hold an IOSH managing safely certificate (desirable).

Closing Date: 22nd April 2023

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!