Repairs Operations Manager

This organisation who have an impressive reputation are now in search for a Repairs Operations Managerto join their team in the Bristol area to help lead a team of managers who collaboratively run a repairs service that provides a high level of customer service. They are needing this person to have a good background in responsive repairs, ideally in a Social Housing background. Experience of being in a Senior Management level role and a good ability to liaise and converse with contractors to maximise performance is also essential.
This company focuses on employee satisfaction massively so support with qualifications, flexibility in the role and progression opportunities are all available.
The salary for this role is £55,000.
Responsibilities of the Repairs Operations Manager role:

• Review weekly, monthly and quarterly performance including productivity and customer experience
• In conjunction with colleagues in HRS, develop and monitor KPI's relating to Productivity
• Create a high performing planning team focused on maximising resources
• Proactively manage productivity concerns through providing data to managers and guidance
• Provide leadership and advice to all operational managers
• Ensure that contract management, H&S and people management activities are carried out in accordance with relevant policies

Skills needed in the Repairs Operations Manager role:

• The ability to clearly present and/or report complex information
• Be able to identify service improvements and apply new approaches to help achieve team targets
• Experience of managing contractor performance, evaluating, and introducing new delivery models
• Demonstrate strong interpersonal skills and be able to build relationships to achieve objectives
• Experience of working in a similar Senior Management level role preferably in social housing
• Excellent knowledge of financial management of contracts and responsive repairs, including budget setting, monitoring and control

Benefits include:

• £55,000 salary
• Flexible and Agile working options
• 32 days Annual Leave
• Learning and Development opportunities that support with qualifications
• 0.45p mileage
• Pension Scheme
• Progression opportunities

If you are interested in this Repairs Operations Manager role, please contact me using the details below:
Luke Marriott
Email luke @niyaapeople.co.uk
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