Repairs Planner - Housing

An excellent opportunity has arisen for a Repairs Scheduler / Resource Planner who are seeking a new long term temporary assignment working for a leading Housing provider based in Stevenage. This is a hybrid role.

As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties, and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline. We'll look to you to block out holiday, sickness and staff training time in operatives diaries, as well as schedule any necessary follow-on works.

Some of the other duties include:

• Contact all customers reminding them of the following day appointments
• Check the previous day's diary to ensure all jobs were completed and closed down
• Check operatives are attending appointments throughout the day
• Ensure all operatives are fully utilised with minimal travel time in order to maximise productivity

Applicants must possess;

• Previous experience of working in a maintenance call centre environment.
• Sound knowledge of general office administration procedures.
• Good computer literacy skills and experience of common software packages.
• Strong customer service skills - ability to deal with customer enquires effectively.
• Good organisational skills and the ability to multi-task and prioritise.
• Polite and courteous - instil confidence and have credibility with clients and customers.
• Ability to organise workload in a methodical way for maximum effectiveness and efficiency.
• Be self-motivated and able to work unsupervised.
• Be honest, trustworthy and conscientious.
• A team player with excellent interpersonal skills
• Able to respond to requests promptly and meet deadlines

If this opportunity is of interest to you then please submit your CV immediately.