Repairs Planner

Resourcing Group are delighted to be recruiting for a Repairs Planner/ Work Scheduler for a national sub contractor again to support them with their public sector contract based in Liverpool.

Day to Day Duties

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, email or in person
• Allocating works orders to directly employed maintenance team and / or supply chain
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
• Report back to clients and contract staff on job progress and completion - produce reports
• Uploading and amending asset information as held in the Control Hub database
• Operating paper based systems as necessary to compliment the operating software including back-up systems
• General administration duties as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with management systems and Quality Control procedures

Essential Criteria
1. Demonstrate a minimum of 1 years previous relevant experience in a similar service role
2. Previous experience in a busy office environment
3. Competent IT skills to include Microsoft Outlook and Excel
Desirable Criteria
1. Experience in service systems software
2. Full UK driver's license & access to own vehicle
3. Experience in scheduling/coordinating engineer's workloads
4. Previous experience in facilities management industry

Resourcing Group is acting as an Employment Business in relation to this vacancy.