Reprographics Operator

Office Services Operator

Job title: Office Services Operator

Salary: £25,589 per annum

Location: 60 Ludgate Hill, London EC4M 7AW

Contract: Permanent, full time

Hours: 37.5 hours per week

Shift details: 7.5-hour shifts worked Monday through Friday between the hours of 08:00 - 18:30

Break details: 1-hour lunch, unpaid

Work model: In person

Interview process:

Primary interview: 60-minute video interview with the Senior Account Manager

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!

Purpose of the role

The Office Services Operator is responsible for delivering a first-class experience to our clients within the office. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role and supports the Team Leader and rest of the team in managing the workflow.

As an Office Services Operator you will work along one teammate performing mail services, reprographics, and general administrative duties. Prior experience in print and reprographics is required. The ideal candidate would possess experience in these areas with a strong preference to those who have worked in the legal sector.

Key responsibilities

Additional tasks may be requested as required by management or the client.

Post duties:

• Opening, sorting and distributing of all incoming mail following the mail procedure
• Process outgoing couriers using various online courier vendors
• Use of the franking machine to dispatch mail by Royal Mail
• Complete scheduled mail runs
• Navigate all areas of the client building when required

Reprographics duties:

• Assisting with all photocopying, printing and scanning requests
• Finishing documents using mainly wire, comb and two hole punch
• eBible creation including hyperlinking and pagination
• Ability to carry out delegated functions and tasks
• Performing all quality checks in procedures and accepting constructive feedback from clients, team members, Team Leader, and Account Manager

Ad hoc duties:

• Input of client expenses data into Chrome River
• Assisting with movement of boxes around the office
• Replenishment of paper and stationery around the floors
• Highlighting stationery requirements to the team leader
• Helping to maintain the general tidiness of the office, neatness and cleanliness of the Printers and MFD’s, ensuring that paper left on table tops and photocopiers is securely disposed of and boxes and stationery items are neatly secured and stored away
• Reporting any health & safety concerns to maintain a safe working environment

Key competencies

• Prior experience in print and reprographics is required
• Excellent customer service skills
• Excellent PC skills including proficiency in Microsoft Office and Adobe
• Good time management skills, with a focus on maintaining regular service, support and supply
• Maintaining a helpful, enthusiastic approach to the job, even though some aspects of it will be labour intensive and repetitive
• Delivering an excellent service to the company
• Expressing and displaying a willingness to learn; to understand all processes and activities onsite to ensure consistency of service in times of absence
• Consistency, accuracy, diligence and attention to detail
• Effective communicator
• Prepared to assist the client within their facilities department with physical labour including office moves, office furniture and equipment relocation
• Willing to take on responsibility and grow in the role
• Experience of working within a corporate environment, with a particular preference to the legal sector
• Flexibility to work shifts between 8am and 8pm and undertake overtime when required

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Williams Lea can only consider candidates with the right to work in the United Kingdom. Applicants requiring visa sponsorship need not apply.

Job Types: Full-time, Permanent

Pay: £25,589.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Will you require visa sponsorship either now or in the future?

Experience:

• reprographics: 1 year (required)
• print: 1 year (required)

Work Location: In person