Resettlement Officer / Navigator – Housing

What's involved with this role:
Temporary Resettlement Officer / Navigator – Housing
Reference no: Bournemouth 5242922
Pay rate: £14.17 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
City: BOURNEMOUTH, Dorset
Enhanced DBS required for this role
At least 4 days a week working locally in the community/office
A Resettlement Officer is required to proactively and assertively help clients to fulfil their housing and support plans. Ability to work with rough sleepers or former rough sleeper in their own homes or emergency accommodation is required for this role. To assist households residing in temporary and supported accommodation to secure appropriate settled home. To work with households to find solutions that will prevent or relieve homelessness and liaise with other housing providers, partners and landlords/agents to secure a steady supply of good quality accommodation available to those in temporary or supported placements. Contribute to the development of ongoing competitive initiatives to attract new landlords and retain existing landlords/agents.
Key responsibilities:
Responsible for the effective delivery of a high quality resettlement support and resettlement service for homeless people.
Support households in emergency and temporary accommodation in finding alternative settled accommodation including the Private Rented Sector, support housing and Social Housing.
Ensure a swift response to Housing Benefit queries from both landlords and applicants.
Closely monitor households placed in temporary accommodation and move from bed and breakfast as soon as possible.
Assist Housing Options Officers to review Personal Housing Support Plans including identifying suitable exit accommodation.
Assist and review the support a client requires to maintain accommodation and carry out appropriate referrals (e.g. Drug and Alcohol support services and Mental Health services).
Work with relevant partner agencies to provide support to clients whilst in temporary accommodation and aid the transition to settled accommodation. Ensure the client is assisted to meet their health needs by providing a link into primary health services.
Assist households to maintain the current accommodation in all sectors to prevent homelessness by regular consistent contact.
Assist clients in the private sector to prevent eviction by supporting to rectify tenancy issues.
Ensure that households at risk or threatened with homelessness are assisted to maximise their income and rectify benefit issues to prevent eviction and sustain tenancies.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
English and Maths GCSE.
Experience & Knowledge:
Experience of dealing with members of the public both face to face and over the phone.
Experience of providing housing advice.
Experience of data entry.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
An awareness of the Housing Act 1996 (as amended) part VII & Homelessness Reduction Act.
Skills & Abilities:
Ability to motivate people and explain complex legislation so it can be clearly understood.
Ability to work with rough sleepers or former rough sleeper in their own homes or emergency accommodation.
Ability to work with other partner agencies.
Excellent communication skills in all forms across all sectors of professional and commercial stakeholders and members of the public.
Very strong negotiation skills.
Excellent interpersonal skills.
Ability to deal effectively with caseloads and competing demands.
Creative and able to work on own initiative.
Ability to travel around the area (and to other areas of the UK) in an agreed timely manner. Full Driving licence, access to a vehicle.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Full Driving licence, access to a vehicle or access to means of mobility support.
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Job Ref: Bournemouth 5242922
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.