Resident Involvement Officer

• Salary: GBP35,395 - GBP41,280 per annum pro rata
• Location: Croydon - Station Road - Hybrid
• Hours: 36 per week
• Contract Type: 6 month Fixed Term - Secondment

We're currently recruiting for a Resident Involvement Officer to be based at our Croydon office on a 6 month fixed term contract.

Working as part of the Resident Involvement team, you'll help promote, coordinate and deliver Resident Involvement activities for the region including support of resident-led scrutiny of services. You'll act as a consultant to regional housing teams in how RI is delivered at a local / neighbourhood level to include training and motivating teams where necessary.

Some of the other key duties include:

• Act as the primary point of contact for residents' enquiries about RI opportunities, training and TRA funding

• Contribute to the development of a range of RI techniques, including online tools, to ensure that customers have a choice of channel for their involvement. Support for the priorities of the Digital RI agenda is required.

• Support evidence gathering and verification of regional compliance with HCA National Standards Framework

• Liaise with Regional Business Support teams ensure administrative tasks, including expenses and travel, relating to involvement are efficiently managed for residents and cost effective for Clarion.

• Report on Resident Involvement, including Impact Assessments and KPI performance.

To be successful in the role, you'll have excellent communication skills, a good level of education and good IT skills. Ideally you'll have experience in Resident Involvement, Community Development or Housing along with project management experience. You'll be able to work flexible hours on occasions and to attend evening meetings or weekend events and be able to travel the region as required.

If this sounds like an opportunity you'd be interested in, we look forward to receiving your application.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme

• Eye care vouchers

• Holiday trading scheme allowing you to buy and sell leave

• Free counselling and legal advice scheme for you and your family

• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date:Tuesday 26th March 2024 at midnight.

For further details on this vacancy and to download the role profileplease visit our website or click 'apply'.

This is a hybrid role with a base location at our offices in Croydon. Candidates will be expected to work from the office at least 2 days per week.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.