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SalaryResident Liaison Officers Required – Hackney Area – Up to £33,000 + Car Allowance + Package
I am currently representing a leading Construction company who operate throughout London and the Southeast region and turnover more than £50 million. My client specialises in social housing refurbishment projects up to the value of £30 million in partnership with local authorities. Currently, they are seeking to recruit a Resident Liaison Officer.
Key Responsibilities:
- Provide an efficient, courteous, and professional service to all residents.
- Ensure written correspondence to residents is generated and distributed in line with the programme of works.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include – the RLO process, scope of works, monthly project newsletters, community events and more.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client liaison representative when appropriate.
- Organise and provide support needs to residents, answering queries and when required respond to complaints and mediate them.
Key Requirements:
- A Full UK driving license and vehicle is essential for this position.
- Proficient in Microsoft software, especially excel (desirable not essential)
- Confident, organised, and self-motivated
- Socially competent with excellent interpersonal skills, especially communication skills
What is in it for you?
- An all-in salary up to £33,000
- Car Allowance
- Contributory Pension Scheme
- Life Insurance
- A full annual leave entitlement
- Excellent Sick Pay and other related benefits.
