Resident Liaison Officer

Resident / Tenant Liaison Officer – Social Housing

Coventry

£30,000 + Company Benefits

TSR Recruitment are working with a leading Social Housing Contractor based in the West Midlands who are now actively recruiting a TLO / RLO for various planned maintenance / planned works projects.

As an experienced Resident Liaison Officer, you will:

• Be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• Ensure residents are aware of the works processes and communicate any updates accordingly.
• Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
• Ensure works are completed to standard and manage the expectations between residents, the client and our operations teams.
• Be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
• Be responsible for your own administrative work load (Booking and following up with appointments, reporting issues etc)

The successful Resident Liaison Officer will have:

• Experience working as a Resident Liaison officer on the client side, preferably within planned/reactive maintenance.
• Experience with external works.
• Customer facing experience.
• Highly organised.
• Proficient in Microsoft Office (excel, word, outlook etc).
• Full clean UK drivers license and own vehicle.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence